Frequently Asked Questions
We get a lot of great questions about our mattresses, our history, and how we do things at Shovlin Mattress Factory®. This page covers the answers to the questions we’re asked most often to help you shop with confidence.
If you don’t see what you’re looking for, we’re always happy to talk mattresses through our live chat, email, or by phone.
General
Are you the same mattress store that was located in Garwood, NJ?
Yes. We were proudly based in Garwood for 35 years before relocating just a few miles away to Fanwood around 2007. Not long after, our name changed from The Mattress Factory to Shovlin Mattress Factory®. Same family and the same top-quality mattresses you’ve always trusted.
Where are you located?
Shovlin Mattress Factory is located in 35 South Ave, Fanwood, NJ 07023.
The building is located on South Avenue (Route 28), a main thoroughfare in Fanwood. It is situated very close to the Fanwood Train Station, making it easily accessible in the heart of the borough’s business district
What are your store Hours?
Monday to Friday: 10am to 6pm
Saturday: 10am to 5pm
Sunday: 12pm to 5pm
Do you sell mattresses online or take phone orders?
We do not sell mattresses online because we believe trying a mattress in person is the best way to determine if it is right for you. Comfort is personal, and hands-on testing ensures you make a confident decision.
If visiting our showroom is not possible, we are happy to assist by phone. Our team can assess your needs, guide you through the selection process, and complete your order remotely.
Mattresses
What brand do you sell?
Only our very own Shovlin mattresses. Once you sleep on a Shovlin, you will never want to sleep on another brand. We handcraft five mattress series to ensure there is an option for everyone.
How are you different from the name brands?
We are factory direct and use the best materials in the industry, cutting out the middleman. This allows us to customize mattresses, even adjusting firmness after purchase. We build two-sided mattresses, use steel edge support instead of foam, stronger coils, and denser foams. Most Shovlin mattresses can be flipped and rotated, allowing them to far outlast national brands. Our refund rate is under 1 percent after nearly 50 years.
Where are the mattresses built?
Right here in Fanwood, New Jersey, behind our showroom, using materials 100 percent sourced from the USA. Tours are available.
What firmness is good for a specific problem? Is firmness customizable?
There is no exact science. Firmness and support are not the same. You should sleep on the firmest mattress you find comfortable. All of our mattresses are customizable, including firmness, and pillowtop options are available.
What type of mattress or pillow is best for side, back, or stomach sleepers?
There is no one-size-fits-all answer. Body type and individual needs vary. Our goal is to help you find what feels most comfortable while still providing proper orthopedic support.
Can you sleep near the edge or sit on the side without it buckling?
Yes. Our Traditional Innerspring, Latex Hybrid, and Scarlet collections use steel support guards to keep edges firm. Foam guards used by competitors break down faster. Our Latex Nirvana collection does not require steel guards due to the durability of all-natural latex.
Should I flip and rotate my mattress? How often? Is there a fee?
For two-sided mattresses, flip one month and rotate the next for the first 6 to 8 months. After that, rotate every 2 to 3 months. If you are in our delivery area, we will do this for free.
What size mattress is best?
If you are unsure which size works best for your space, our mattress size guide can help you decide.
Do you make custom size mattresses?
Yes. We make mattresses in any size or shape, including oversized, custom-shaped, and pet mattresses. Since we manufacture everything ourselves, nearly anything is possible.
Does latex sleep hot? Is there a smell or off-gassing?
Latex does not sleep hot. It is all-natural, hypoallergenic, environmentally friendly, and has no off-gassing. Off-gassing is common with memory foam, which many competitors use.
How is latex made?
Latex is extracted from rubber trees and processed using the Talalay method, which includes compounding, molding, freezing, washing, drying, and extensive quality testing to ensure consistent density, comfort, and durability.
Are all box springs created equal?
No. Many brands use solid wood foundations that are less expensive and can make noise. We use a wood and metal true box spring that prolongs mattress life and improves sleep quality.
Beds & Accessories
What is the difference between adjustable power bases, and what are the benefits?
The main differences between adjustable power bases come down to features and functionality. Some power bases include USB ports, head and foot articulation, head tilt, massage settings, or zero-gravity positioning. These features are designed to improve comfort and support while you sleep or relax.
Adjustable bases can help relieve lower back pain, improve circulation in the legs, reduce snoring by opening airways when the head is elevated, and make activities like reading or watching TV more comfortable. Many customers find that an adjustable base transforms their sleep into a more customized and luxurious experience.
Learn more about our adjustable bases and accessories on our Beds & Accessories page.
Do your mattresses require a mattress protector, and are they waterproof?
We strongly recommend using a mattress protector with any mattress, especially a handcrafted Shovlin mattress. A mattress protector helps shield your mattress from spills, stains, allergens, and everyday wear, keeping it in excellent condition for years to come.
You can choose between a fitted mattress protector or a full encasement, depending on your needs. Protecting your mattress also helps preserve its comfort and longevity. We offer a high-quality waterproof mattress protector by SlumberShield that provides superior protection without sacrificing comfort.
What is the separate pillow top made out of?
Our independent pillow top is designed for plush comfort and breathability. It features three layers of super-soft foam, each measuring 5/8 of an inch, combined with two layers of Dacron.
Dacron is a high-loft polyester fiber that helps maintain the shape and loft of the quilting while allowing air to circulate. This construction adds cushioning comfort while promoting airflow for a cooler, more supportive sleep surface.
Can I buy sheets anywhere, or do I need a special size?
Standard sheets will fit all of our mattresses. You do not need to purchase special or custom-sized sheets to enjoy a proper fit.
That said, we recommend choosing quality sheets with adequate pocket depth to ensure a secure fit, especially for thicker mattresses or those with pillow tops.
What is a bunkie board, and how tall is it?
A bunkie board is a low-profile foundation commonly used with bunk beds, platform beds, or bed frames that do not require a traditional box spring. It provides a solid, supportive surface for your mattress to rest on.
Our bunkie boards are approximately 2 inches high and feature a sturdy wood construction covered in fabric to resemble a slim box spring. They are an excellent solution when you need added support without increasing the overall height of your bed. Bunkie boards are available for purchase directly from us.
Payment, Warranty & Returns
What payment methods do you accept?
We accept all major credit cards, cash, and checks. We also offer interest-free financing options for 12 to 18 months, making it easier to invest in a quality mattress without added financial stress.
You can learn more about our financing options on our Financing page.
What is the difference between your warranty and guarantee?
Our mattress warranty protects you against manufacturer defects. Warranty coverage is prorated after purchase, with costs calculated per year based on the age of the mattress.
Our comfort guarantee is designed to protect you as a sleeper. As long as the issue is caused by normal wear and use and not misuse, adjustments are made at no cost to you. This ensures your mattress continues to provide the comfort and support you expect.
What is your return policy and trial period?
In nearly 50 years of business, we have maintained a refund rate of less than 1 percent. This is because we work one-on-one with every customer to ensure the mattress is the right fit from the start.
It is normal for your body to take a few weeks to adjust to a new mattress, especially if your previous mattress did not provide proper support. After approximately three weeks, if you are not comfortable, we can bring your mattress back to our factory and adjust it to be firmer or softer.
If we are unable to make you comfortable after adjustments, we will issue a full refund of your purchase.
Do you offer sales or special promotions?
We have been factory-direct for nearly 50 years and have never held traditional sales. By manufacturing our mattresses ourselves, we avoid the high markups common with major national brands and offer fair pricing every day.
As a thank-you, we proudly offer special discounts for veterans and healthcare professionals. Contact us to learn more about these appreciation programs.
Delivery & Mattress Disposal
Do you ship? How far do you deliver? For how much?
We offer free mattress delivery throughout the state of New Jersey. For customers outside of New Jersey, we also provide shipping nationwide and internationally. Shipping costs outside of NJ vary based on location and order details, so we recommend calling us directly for an accurate delivery or shipping quote.
Do you remove old mattress, and is there a fee?
Yes, we offer old mattress removal at the time of delivery, provided the mattress is sanitary. There is a recycling fee of $15 per piece. All mattresses we remove are responsibly recycled, and all recycled materials remain within the United States. You can learn more about mattress disposal options and recycling details on our blog.
How soon can my mattress be made and delivered?
We keep a limited selection of mattresses in stock for quick pickup. Most mattresses, however, are made to order.
If needed, we can build a mattress in as little as one to two days. Delivery is typically scheduled within one week, allowing you to enjoy your new mattress as quickly as possible.